Payment Cancellation & Refund Policy

1. Cancelling Your Subscription

You can cancel your subscription at any time, with no questions asked. To cancel:

• Go to the Subscribe page while logged in.
• Click Cancel Subscription in your active plan banner.
• Confirm the cancellation when prompted.

2. Refund Eligibility

We offer a 7-day money-back guarantee on all subscription plans (Weekly, Monthly, Quarterly, Half-Yearly, Yearly, and Lifetime). If you are not satisfied with your subscription, you may request a full refund within 7 days of your purchase date.

• Refund requests must be made within 7 calendar days of the original payment.
• Refunds are issued to the original payment method used at checkout (UPI, card, net banking, or wallet) via Razorpay.
• Refunds typically take 5–7 business days to reflect in your account, depending on your bank or payment provider.
• After the 7-day window, subscriptions are non-refundable, but you may still cancel to stop future renewal.

3. Per-Quiz Purchases

Individual quiz purchases (pay-per-quiz access) are treated the same as subscriptions for refund purposes:

• Eligible for a full refund within 7 days of purchase, provided the quiz has not been attempted.
• If you have already attempted the quiz at least once, the purchase is considered used and is not eligible for a refund.
• Access granted by a per-quiz purchase remains valid for the duration shown at checkout, regardless of refund requests made after the eligibility window.

4. Non-Refundable Situations

Refunds will not be issued in the following cases:

• The refund request is made after the 7-day window has passed.
• The account was found to be in violation of our Terms of Service (e.g. cheating, score manipulation, abuse).
• The subscription or quiz has been substantially used (e.g. a large number of quiz attempts) before the refund request.
• Lifetime plan purchases after the 7-day guarantee window (as there is no recurring billing to cancel).

5. How to Request a Refund

To request a refund, please contact our support team with the following details:

• Your registered email address
• Payment ID or Order ID (found in your confirmation email)
• Reason for the refund request

Email us at: mycodetip@gmail.com. We aim to respond to all refund requests within 2 business days.

6. Failed or Duplicate Payments

If money was deducted from your account but your subscription or quiz access was not activated (e.g. due to a network error or payment gateway timeout), please contact support immediately with your Payment ID. We will verify the transaction with Razorpay and either activate your access or issue a full refund within 5–7 business days.

7. Changes to This Policy

We may update this Cancellation & Refund Policy from time to time. Changes will be posted on this page with an updated date. Continued use of the Platform after changes constitutes acceptance of the revised policy.

8. Contact

For any billing, cancellation, or refund questions, reach out to: mycodetip@gmail.com